Browse all Business Skills training courses

Browse all Business Skills Courses

  1. Applying Emotional Intelligence in the Workplace Introduction

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    Introduction

    Having logical intelligence will give you a good start in succeeding in your job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. 

  2. Appreciating Personality Differences Introduction

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    Introduction

    Ever wonder why some people act the way they do? You may sometimes think, The world would be a much better place if everyone were more like me. But, in fact, it’s each person’s unique style that creates a more complete workplace! That’s why it’s important to identify both your own personality style and the differing styles of others. 

  3. Balancing Work and Family Introduction

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    Introduction

    Although most people must work in order to live, it is family that makes life worth living, and it’s important to be able to balance the requirements of these two major efforts in order to satisfy our personal needs. 

  4. Basics of Effective Communication Introduction

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    Introduction

    Effective Communication is an essential skill in all walks of life. Many mistakes are put down to “miscommunication” or “a breakdown in communication”. Understanding the basics of communication promote a smooth running organisation. 

  5. Basics of Effective Selling Introduction

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    Introduction

    Selling is a complex and sophisticated process, but good sellers can be made (instead of waiting for them to be born). Successful sales begin and end with the basic essentials. Understanding these essentials and using the right tools sales performance can be improved dramatically. 

  6. Becoming an Effective Team Member Introduction

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    Introduction

    The key to a team’s success is the effort of each individual team member. As just one component of your team, it is up to you to do the best that you can for the team in order for it to achieve its goals and objectives. 

  7. Business Writing Introduction

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    Introduction

    You know what you want to say, but how do you say it? Do you even know the proper format to use for a memo, business letter, etc.? Writing is a part of everyday life, particularly in the work setting. 

  8. Closing the Sale Introduction

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    Introduction

    Many potentially effective sales people are unable to complete the only element of a sale that results in income: closing. 

  9. Conflict Intervention Introduction

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    Introduction

    This course is valuable for anyone who must intervene when others are in a conflict. It addresses how to assess the climate of a conflict and understand the issues. 

  10. Dealing with Difficult Customers Introduction

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    Introduction

    Today's information-age customers are the most informed and demanding ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare! 

  11. Dealing With Violence In The Workplace Introduction

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    Introduction

    More often than we care to admit, society and the workplace are becoming more violent. As a Health & Safety issue Managers need to be ready to deal with violent situations. 

  12. Managing a Virtual Office Introduction

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    Introduction

    More and more companies are finding that flexibility for employees in both work hours and work location help them attract and retain the best talents and actually improve productivity. 

  13. Mastering Cold Calls Introduction

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    Introduction

    There are some specific strategies that can help a sales person become more confident and competent in making cold calls, and this course has them. 

    Objectives

    This course describes both the technical and the psychological techniques and methods to help you overcome your apprehension and conduct a call that gets results. 

  14. Negotiating for the Sales Professional Introduction

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    Introduction

    An effective sales professional knows how to meet customer needs while assuring reasonable terms and profit for his or her own company. 

  15. Organising Your Workspace Introduction

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    Introduction

    The stacks, books, and little pieces of paper can seem overwhelming. Disorganisation hinders work performance and creates feelings of stress and anxiety. By learning to organise your workspace, you can reach better levels of performance. 

  16. Presentation Skills Introduction

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    Introduction

    One of the biggest fears for managers and others is speaking in public. You will receive worksheets and checklists to help you plan and present your remarks for the most impact, and you will learn how to deal with the anxiety that so often accompanies such assignments. 

  17. Preventing Sexual Harassment for Employees Introduction

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    Introduction

    Preventing sexual harassment is everyone’s responsibility, but employees may not know exactly what to do unless things are spelled out fairly clearly. 

  18. Providing Effective Feedback Introduction

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    Introduction

    Many people have good intentions to provide helpful feedback, but don’t know the simple rules and techniques for doing it. 

  19. Qualifying Sales Prospects Introduction

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    Introduction

    Everyone must manage the time and energy they have to get the most results for their efforts. For sales professionals, part of this efficiency comes from qualifying sales prospects. 

  20. Recognising and Managing Anger Introduction

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    Introduction

    After learning to identify the different sources of anger, you will be given tools and methods to help you determine the emotional roots of your own anger and recognize how it manifests in your life. 

  21. Recognizing and Avoiding Burnout Introduction

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    Introduction

    How often are you told you are working too hard? 

  22. Successful Negotiation Introduction

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    Introduction

    Negotiating is a thread woven through not just your time in the work environment, but also in daily living. Knowing how to negotiate successfully will improve your interactions with customers, colleagues, and even family members. 

  23. Telephone Sales Skills Introduction

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    Introduction

    This course identifies the specific selling techniques and strategies that sales people need to be effective over the phone. 

  24. Telephone Skills for Quality Customer Service Introduction

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    Introduction

    Telephones are an everyday part of business and often aid in your customers’ first impression of your company. 

  25. Time Management Introduction

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    Introduction

    This course addresses the nuts and bolts of time management, tools for setting goals, keeping logs, and planning your time. 

  26. Time Management Using Microsoft Outlook 2002 Introduction

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    Introduction

    The course is designed to show students how to use the tools of Microsoft Outlook 2002, such as the Journal, tasks, notes, reminders, Calendar, and Rules Wizard, to plan their time, and offers tips on how to use other time management tools, such as paper-based products, hand-held devices, and other applications. 

  27. Understanding and Using Contracts Introduction

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    Introduction

    In almost every business transaction a contract is made. 

  28. Valuing Diversity Introduction

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    Introduction

    This course provides an excellent base for the manager to learn about his or her own beliefs and to see the potential of a diverse workplace. 

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Pricing Guide:

  • 1

    £995 per head

  • 6

    £175 per head

  • 12

    £95 per head

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…and every course includes

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  • Free post-course support helpline
  • All course materials
  • Trainer expenses